参考答案03（第8页）
A：Ofcourse，thankythistoourattention。Now，howmuchdoyouusuallypayforye？
B：Iusuallypayabout$20amonth。
A：Thankyou，andhowmuchdidwethisbill？
B：$120。Iderstandwhy。
A：Yes，Mr。Wilson。Wasyedifferentinany>
B：eon，itwasjustah。WearenottalkingaboutooWENTY！
A：I’msorrytherelyseemstobeamistake。
B：Well，I’mhappyyouagreewithme。
A：I’llsendatetoeter。What’syouraddress，Mr。Wilson？
B：125STKildaRoad，Melbourne，Vic3004。
A：Andwhat’syourphonenumber？
B：9815-0209。
A：I’msorryaboutahascaused。We’lldoourbesttomakethingsright。
B：Thankyouforyourhelpihisup。
Ⅱ。TrahefollowingdialogueintoEnglish。
A：Excuseme，Sir。MayIhaveawordwiththeperseoftheserviter？
B：I’mtheverypersonyouwouldliketotalkto。AnythingIdoforyou？
&sixmonthsaght100setsofmayoursalesdepartment。Theyworkedperfectlywelluntiloneweekago。Wehadn’thadanyplaintsaboutthembutretlytheyarenproperly。Iwoheryouhavethemrepaired。
B：Ofcourse。I’llseestoyourfactorytosolvetheproblem。
A：Thankyou。Thenhowabouttherepairfee？
B：Thatwillbeonyourat，asyourmaesarealreadybeyonduarahs。Butthechargecouldbepreferentialtoyou。
A：Okay，whenyourteseover？
B：Theyarewiorytoprovidemaimecallthemaheyhavesolvedtheproblem。Pleasewaitamoment。（Afterawhile）Hello，I’vejusttactedourtes。Theysaytheygotoyourfaatabout8：30。Isittforyou？
A：That’swonderful。Iappreciateyoureffidcooperation。
B：Toprovideerswithextaftersalesserviise。Youmaygobadwaitforourmaiaffinyourfa。Theywillbethereontime。
A：Thanksagain。
B：You’rewele。Ifyouhavefurtherquestions，youtactusbypho400-8787andsaveyourselfajourney。
A：Oh，Isee。Thanks。
Ⅲ。Makeashortspeeutes）。
1。Theimportanceoodaftersalesservice；
2。Suggestionsonhoodaftersalesservidkeepershappy。
G，everyo’smypleasuretobeheretospeaktoyou。TodayIwillfohoodaftersalesservice。Aftersalesserviceisimportahelpstoeersaresatisfiedwiththeirpurdinydiffistallii，theyreceivehelp。Ahappyerwillbeloyalandwilladvertiseyourpaservicetheyreceivethuskeepingyourakingsales。HereIwouldliketgestioodaftersalesservice。
&suggestionisyourreturnspolidyourtactdetailsshouldbeeasytofindaouand。Ifytoofferanyaftersalesserviceitisvitallyimportantthatthisiseasytofindandreachbecauseotherwiseyouwillfindyourselfsimplyannoyiherwhilsttheytrytogetintouch。
ercareisavitallyimportaofbusiheseeisthatyouomakesureyourstaffoffertheappropriatelevelofservice。Bytrainingyourstaffproperlytobeabletodealwithflictresolution，youwillredusthatyoufacewithersandfioresolveproblems。
&hirdsuggestionistoodreturnspolisareexpensiveforpaheproduthenrarelyberesoldaedaswaste。oodreturnspolicy，hothatwillmakeyoumorereputableasaanylargepaniesoffer14dayreturnpolidyouwillbeparedtothis。Rememberthatretainingorevaluablethaurnofasi，sthisserviceisagoodthingtodoforbusi。
Mylastsuggestionistomakeupformistakesinapromptmanner。Inaherewilliablybemistakesanditisvitallyimportantthatyoumakeupforthesehoweverpossible。Eveakesarenotbecauseoffailuresinyourbusiness，leavingaerdissatisfiedisnotanoptiohiswillleadtoabadreputation。Makingupformistakesisanimportantstepinmanagiionsanddisfuturepurchasesisagoodwaytodothis。Aslagtheer，thiswilltheneain。Thisinturoutilizeanothercetosatisfythemaheygettheservitendtogive。Inatterwhatthenatureofyourbusiness，ifyoufailtokeepyourershappyyouwillnotbeinbusinessveryloomershappyrudealoftimeaion，buttherewardsbequitesubstantial。Makiialsaleisoingpoint。Iobesucustservetheer’shesaleaswell。That’sallformyspeekyou。
Ⅳ。Makearetation（3minutes）。
A：我最近我听到不少顾客对我们工作的抱怨，甚至有一些是从我们最忠实的顾客那里传来的。李贺，你是怎么看的？
B：We’vehadalotofproblemswithitemsfromanewmanufacturer。We’vehaagtothestorepolicyofgivingarefundoranexge。Feedbaourstaffindiersthinkourqualitytrolislax。